Johanna Carlson | February 05 - 2018

Axalta Coating Systems strenghtens customer loyalty with Ecdesign

Andrea Toniolo at Axalta Coating Systems Italy explains how Ecdesign helps them attract new customers with professional layouts.

Ecdesign: What are the most important benefits from using Ecdesign?
Andrea Toniolo: First of all, it is user friendly. In addition, you have an excellent technical support, continuous improvement and update. For example, Video recording and Virtual tour. Now we can create “emotional” presentation for our customers.  

Ecdesign: Can you give an example on a project where Ecdesign played an important role?
Andrea Toniolo: Recently we presented at our important customer a renew project. With this project (possible thanks to Ecdesign) the customers consider us not only as paint supplier but as a consultant, as a partner.
The same was with an important OEM company, we reached the loyalty of this company thanks also our layout project. 

"We can create an emotional presentation for our customers"

Andrea Toniolo, Bodycoat Technical Consultant Axalta Coatings

Ecdesign: How do you use Ecdesign in your organization?
Andrea Toniolo: As a bodyshop consultant, for the worlds largest paint companies in the world, I develop and implement services to support our customers bodyshops in their improvement of productivity and profitability​. The most important activities are productive and technical audit as well as layout. Layout is a consultant service to optimize the bodyshop workflow and to improve the image of the bodyshop and to implement this service we use Ecdesign.
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Ecdesign: ​What is the reaction of your customers when Ecdesign is used to visualize their facility?
Andrea Toniolo: The customer is satisfied with our presentation and our work.  
The project is complete, clear and real. The customer can see and understand the improvements in his bodyshop.   

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Ecdesign: What are the most important benefits from using Ecdesign?
Andrea Toniolo: First of all, it is user friendly. In addition, you have an excellent technical support, continuous improvement and update. For example, Video recording and Virtual tour. Now we can create “emotional” presentation for our customers. Ecdesign is very important for Axalta.

More information about Ecdesign here.

About Axalta Coating Systems

Axalta Coating Systems is a leading global coatings company dedicated solely to the development, manufacture and sale of liquid and powder coatings.
Axalta has over 100.000 customers in 130 countries.
Visit Axalta Coating System global website.