Ecdesign help section
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FAQ
Frequently asked questions, answered.
Can I use my license on multiple computers?
No. One user subscription per computer.
What's the price in US currency?
See US pricing here.
Where can I information on new updates?
Here you can find an overview on the new features.
My trial has finished. How do I start a paid subscription?
We of course hope you will convert your trial into a full version after the trial period ends. To convert, simply select which subscription you would like and place your order request. You will not need to download a new software. The trial will become re-activated with new subscription time once the purchase is completed.
Does Ecdesign include 3D models?
Ecdesign partners with industry leading manufacturers and their products are available in Ecdesign. Each respective version of Ecdesign includes several thousand 3D models free for you to use. Ecdesign also supports import of SketchUp models. You can add your own models or use free from 3D Warehouse. 3D Warehouse contains millions of models created in SketchUp.
What is a subscription?
A subscription is by definition a recurring payment made in advance for a product or service. The subscription period is one year for the BASIC,TEAM and PLUS The subscription period for PROJECT is 3 months.
How do you bill me for my subscription?
BASIC, TEAM and PLUS subscriptions will be billed annually. You will be notified once the subscription period is about to end. We do NOT renew the license automatically unless you tell us to do so. Please click here if you would like to renew a license subscription.
Can I use Ecdesign on MAC?
Yes you can, but Ecdesign is a Windows based software, so you will need to install Boot Camp. You can learn more here.
Do you offer educational license discount?
Yes, we have a special plan for schools looking to use Ecdesign.
Contact us for more information.
Contact us for more information.
Do you offer refund?
No, all sales are final. Please sign up for the free 30-day trial if you are not certain if Ecdesign is the right solution for you.
What type of support is included?
We provide with free email and remote desktop support during our office hours. Naturally you also get full access to our online support service
What type of training is available?
You can enroll in the Ecdesign Academy for free online training courses and/ or visit our video tutorial section. We also provide with free webinars upon request. On-site training for larger groups can also be organized upon request.
How do I update Ecdesign 4.5 or later?
Choose "Check for updates" from the Ecdesign start menu. See more help on how to update here.
I am using Ecdesign 4.15. Why am I not seeing any updates?
Ecdesign 4.15 is no longer supported. You need to download the new Ecdesign platform here, www.ecdesign.se/download-ecdesign
How do we add our company products to Ecdesign?
We are always looking for more companies and organizations to be part of Ecdesign. Visit our partner section for more information.