Ecdesign help section
We offer free online support, video tutorials and e-learning courses.
Frequently asked questions, answered.
Can I use my license on multiple computers?
No. One user subscription per computer.
What's the price in US currency
Where can I information on new updates?
My trial has finished. How do I start a paid subscription?
We of course hope you will convert your trial into a full version after the trial period ends. To convert, simply select which subscription you would like and place your order request. You will not need to download a new software. The trial will become re-activated with new subscription time once the purchase is completed.
Does Ecdesign include 3D models?
Ecdesign partners with industry leading manufacturers and their products are available in Ecdesign. Each respective version of Ecdesign includes several thousand 3D models free for you to use. Ecdesign also supports import of SketchUp models. You can add your own models or use free from 3D Warehouse. 3D Warehouse contains millions of models created in SketchUp.
What is a subscription?
A subscription is by definition a recurring payment made in advance for a product or service. The subscription period is one year for the BASIC and TEAM. The subscription period for PROJECT is 3 months.
How do you bill me for my subscription?
BASIC and TEAM subscriptions will be billed annually. You will be notified once the subscription period is about to end. We do NOT renew the license automatically unless you tell us to do so. Please click here if you would like to renew a license subscription.
Can I use Ecdesign on MAC?
Do you offer educational license discount?
Do you offer refund?
No, all sales are final. Please sign up for the free 30-day trial if you are not certain if Ecdesign is the right solution for you.
What type of support is included?
What type of training is available?
How do I update Ecdesign 4.5 or later?
I am using Ecdesign 4.15. Why am I not seeing any updates?
How do we add our company products to Ecdesign?