• Ecdesign
  • Features
  • Industries
    • Fitness planner
    • Repair shop planner
    • Interior planner
  • Help
    • Support
    • Tutorial
    • Ecdesign Academy
  • Blog
  • Pricing
  • TRY ECDESIGN
Ecdesign 3D floor plan and room design software
  • Ecdesign
  • Features
  • Industries
    • Fitness planner
    • Repair shop planner
    • Interior planner
  • Help
    • Support
    • Tutorial
    • Ecdesign Academy
  • Blog
  • Pricing
  • TRY ECDESIGN

Ecdesign help section

We offer free online support, video tutorials and e-learning courses.

Support

Access our support section.
Find answers to your questions or contact our support team.
Support

Tutorial

Online video tutorial.
Short video lessons explaining how to use Ecdesign.
Tutorial

Academy

Ecdesign e-learning courses.
Increase your Ecdesign skills by joining our free e-learning courses.
Academy

Easy to learn and fun to use

Video introduction

Watch a short introduction to Ecdesign.
Visit the tutorial section for more videos or enroll in the Ecdesign Academy - free online training courses.

Ecdesign Academy

The best way to learn Ecdesign
Free online training
Visit the Academy

Release notes

Get the latest Ecdesign update information
See more

FAQ

Frequently asked questions, answered.
Can I use my license on multiple computers?
No. One user subscription per computer.
What's the price in US currency?
See US pricing here.
Where can I find information on new updates?
Here you can find an overview on the new features.
My trial has finished. How do I start a paid subscription?
We of course hope you will convert your trial into a full version after the trial period ends. To convert, simply select which subscription you would like and place your order request. You will not need to download a new software. The trial will become re-activated with new subscription time once the purchase is completed.
Does Ecdesign include 3D models?
Ecdesign partners with industry leading manufacturers and their products are available in Ecdesign. Each respective version of Ecdesign includes several thousand 3D models free for you to use. Ecdesign also supports import of SketchUp models. You can add your own models or use free from 3D Warehouse. 3D Warehouse contains millions of models created in SketchUp.
What is a subscription?
A subscription is by definition a recurring payment made in advance for a product or service. The subscription period is one year for the BASIC,TEAM and PLUS The subscription period for PROJECT is 3 months.
How do you bill me for my subscription?
BASIC, TEAM and PLUS subscriptions will be billed annually. You will be notified once the subscription period is about to end. Please click here if you would like to renew a license subscription.
Can I use Ecdesign on MAC?
Yes you can, but Ecdesign is a Windows based software, so you will need to install Boot Camp. You can learn more here.
Do you offer educational license discount?
Yes, we have a special plan for schools looking to use Ecdesign. 
Contact us for more information.
Do you offer refund?
No, all sales are final. Please sign up for the free 30-day trial if you are not certain if Ecdesign is the right solution for you.
What type of support is included?
We provide with free email and remote desktop support during our office hours. Naturally you also get full access to our online support service
What type of training is available?
You can enroll in the Ecdesign Academy for  free online training courses and/ or visit our video tutorial section. We also provide with free webinars upon request. On-site training for larger groups can also be organized upon request.
How do I update Ecdesign 4.5 or later?
Choose "Check for updates" from the Ecdesign start menu. See more help on how to update here.
I am using Ecdesign 4.15. Why am I not seeing any updates?
Ecdesign 4.15 is no longer supported. You need to download the new Ecdesign platform here, www.ecdesign.se/download-ecdesign
How do we add our company products to Ecdesign?
We are always looking for more companies and organizations to be part of Ecdesign. Visit our partner section for more information.
How to pay for the Ecdesign subscription?
You can pay for the subscription using credit card, PayPal or invoice.

Company

About Ecdesign
Ecdesign for
Partner information
Newsletter
PressKit
Blog

Ecdesign

Ecdesign introduction
Fitness planner
Repair shop planner
Interior planner
Testimonials

Support

Help
Tutorial
E-learning
FAQ


Pricing

Try Ecdesign
Buy Ecdesign


Picture

Privacy Policy
Cookie Policy
Terms & Conditions
Copyright © 2019
  • Ecdesign
  • Features
  • Industries
    • Fitness planner
    • Repair shop planner
    • Interior planner
  • Help
    • Support
    • Tutorial
    • Ecdesign Academy
  • Blog
  • Pricing
  • TRY ECDESIGN