Origin Fitness chose Ecdesign to scale its customer service
Colin Evans from Origin Fitness talk about how Ecdesign has helped the sales team increase sales and customer service July 17 - 2019
We’ve helped organisations and businesses of all sizes get better results from their gyms and sports facilities. We supply gym equipment and apply our gym design skills right across the board, from modest personal trainer start-ups to global gym brands, local authorities to hotels, and sports clubs to CrossFit boxes. Visit Origin Fitness website.
Ecdesign layout - Image credit Origin Fitness
Ecdesign: Have you experienced more sales since getting onboard Ecdesign? Like increased sales numbers, getting faster to closed deals or selling more to customers?
Colin Evans: For us, customer experience is one of the most important factors on which we gage our service levels. So when we asked our customers, we found that many of them saw tremendous value in the visuals created with Ecdesign for them throughout the sales process. It gives them the opportunity to visualise their new gym in a realistic format, getting a real feel for the space. This provides clear visual confirmation of what they are ordering and allows us to progress projects quickly, with more confidence. It also provides them with invaluable marketing materials to sell the space while it’s still a building site. Creating a buzz around an up-and-coming gym is so important for our client’s initial membership sign-ups, and we feel that renders from Ecdesign provide them with a pre-launch edge.
Ecdesign: Any tips you can share with on how you save time in projects with Ecdesign?
Colin Evans:Our sales team go through an in-depth onboarding process when they join the company, a part of which is an in-depth course on how to maximize the Ecdesign tool. We find that spending the time to familiarize our team with the full potential of Ecdesign at the start allows them to provide a quicker, smoother service to our customers. As well as being a customer facing tool, Ecdesign plans and renders are used in some of our internal process to assist with the handover of projects to our installs team, ensuring we get layouts and positioning right, every time.
Image credit: Origin Fitness
Creating a buzz around an up-and-coming gym is so important for our client’s initial membership sign-ups, and we feel that renders from Ecdesign provide them with a pre-launch edge Colin Evans, Marketing Manager - Origin Fitness
Ecdesign: Lastly, the professional business standard. Can you give us an example of you core values and how Ecdesign reflects that?
Colin Evans: Our core business values are Accountability, Personal Best and Teamwork, and our mission is to create long lasting relationships with our clients. Being able to provide a full gym plan or a quick change to an existing layout at any time of the day helps us build a stronger and more supportive relationships with our customers. It makes them feel that we are giving that 110%, boosting our service to them and our ability to create a stronger bond. We firmly believe that, by using Ecdesign, our team are providing better customer service, are creating realistic proposals that holds them accountable to the end product. As a tool it enables us to make sure the outcomes we deliver for customers are aligned with their hopes and expectations at the outset of the project.
Image credit: Origin Fitness
Visit www.ecdesign.se to find out more about Ecdesign 3D interior design software.