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Frequently asked questions

 Can use my license on multiple computers?
No. One user subscription per computer.

How to convert trial into full version.
We of course hope you will convert your trial into a full version after the trial period ends. To convert, simply select which subscription you would like and place your order request. You will not need to download a new software. The trial will become re-activated with new subscription time once the purchase is completed.

3D models included?
Ecdesign comes packed with over 3 500 3D models and we constantly update with new libraries. Download the free trial to see all the models.

What is a subscription?
A subscription is by definition a recurring payment made in advance for a product or service. The subscription period is one year for the BASIC and TEAM. The subscription period for PROJECT is 3 months.

Can I cancel my subscription at anytime?
Yes. You will of course have access to your subscription until the end of the period you have paid for.

How will you bill me for my subscription?
BASIC and TEAM subscriptions will be billed annually. You will be notified once the subscription period is about to end. We do NOT renew the license automatically unless you tell us to do so.

Can I use Ecdesign on a MAC?
Yes you can, but Ecdesign is a Windows based software, so you will need Boot Camp. You can learn more here.

Do you offer educational license discount?
Yes, we have a special plan for schools looking to use Ecdesign. 
Contact us for more information.

Do you offer refund?
No, all sales are final. Please sign up for the free 30-day trial if you are not certain if Ecdesign is the right solution for you.

What type of support is included?
We provide with free email and remote desktop support during our office hours. Naturally you also get full access to our online support service

What type of training do you offer?
We have a complete video tutorial on our website. We also provide with free webinars upon request. On-site training for larger groups can also be organized upon request.