ECDESIGN 5 FAQ

This a common issue for computer with old graphic card drivers.

Make sure your graphic card has the latest driver updates. For Nvidia driver support visit here.

The most common reason for Ecdesign 5 to crash is when the graphic card runs out of memory. Check our hardware requirements here.

Contact our support (send in a support ticket) and our team will help you. The most common reasons for Ecdesign not starting are;

The license subscription period has ended.

When trying to install on a new computer with credentials already in use on another computer.

Trying to re-install Ecdesign after a hardware change

Ecdesign 5 is still under development and new features and updates are launched frequently.

Firewall and proxy settings may prevent objects and software downloads. Contact our support if you have this type of problem.

You can start with our tutorial and then you can also enroll in our Ecdesign Academy, where you find free online training courses.

Here you can learn more about the toolbar menu in 3D. The toolbar includes navigation controls, https://www.ecdesign.se/ecdesign-3d-menu